Shipping & Returns


Depending on the country of destination the delivery of your order will be handled using Austrian Post or DPD.  Didn't find your country :(( email us to to figure out a solution, we are happy to help!
Delivery time 1-3 business days
Rate name Conditions Cost
Standard Shipping €9,95 – €29,99 €3,99
Free Shipping for X-MAS €30,00 – €350,00 Free

Delivery time 3-7 business days
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Caribbean Netherlands.
Rate name Conditions Cost
Standard Shipping
€9,95 – €59,69
Free Shipping for X-MAS
€59,70 – €259,00


  • You may return products within 14 days of receipt. 
  • Reduced items such as B-quality or items on sale are excluded from this right of return. 
  • We do not offer returns or any refunds for shipping fees.

We’re not happy unless you’re happy. If you are not completely satisfied with your purchase, please email us at to request an RMA (Return merchandise application) number within 7 days from order receipt. As soon as we checked and confirm you the OK for exchange or refund – simply return the item to us in it’s original condition* along with the original invoice and a note explaining the reason for return and your contact details to:

Mag. Schnitt Tekla-Zitta
Springergasse 27/1
1020 Vienna, Austria.

*Please note, only non-faulty goods which are in their original condition with all tags attached will be accepted.